Getting resolution on your EQC claim


Residents of the Christchurch and the Canterbury region know all too well how hard it has been getting resolution on their earthquake claims since the devastating earthquakes started with a 7.1 magnitude earthquake on 4 September 2010. This earthquake was followed by thousands of aftershocks, and another huge earthquake that took the lives of 185 people on 22 February 2011.

The earthquakes caused huge damage to buildings and homes, liquefaction in the eastern suburbs and rock falls around the Port Hills.

EQC Earthquake Commission are the New Zealand Crown entity in charge of providing insurance to residential property owners. Unfortunately for the residents of Christchurch, the process for getting their earthquake damaged homes repaired has not always been easy. Many homes were not fairly compensated, causing years of stress and financial burden as property owners fought for fair payouts. Other homes were compensated and fixed in a timely manner, but the repairs were botched or not completed to code.

How to get resolution on your EQC claim

If you are one of the many Christchurch property owners still struggling to find resolution to your EQC claim, or have had repairs done but have problems with those repairs, what are your options for finding resolution on your EQC claim?

For poorly done repairs, you can submit to get your claim reviewed by EQC.

For unresolved claims or reopening EQC claims, you can get in touch with your lawyer, or seek the help of a specialist EQC claims resolution company such as Reclaim Christchurch. These companies know the process, your entitlements, and will help to push your claim through to completion, to achieve the best possible outcome for your situation.

Moving forward, it is a good idea to read through the Householder’s Guide to EQCover so that you know what is covered by your earthquake insurance, what to do following a disaster if you have damage and how to go about settling your claim.

Anna Hayes


Anna Hayes

I'm a passionate Kiwi with a huge love for the outdoors, photography, sports, my kids, healthy living and everything New Zealand. I've worked for many years in the tourism and internet industry, and I love supporting clean green New Zealand.

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